Click to expand.Really sorry for my ignorance but at age 76 I'm new to computers! I can however follow this up to a point. I have found and downloaded the service pack. As you say if I run that it says everything is up to date and doing this fixes nothing. Where i get lost is when you say 'extract the contents from the.exe to a new folder (7-zip is your friend!)' and then executing the largest file. If I hover over the downloaded file I get the option to extract (using winrar rather than 7-zip - i think). I did this and placed that in a new folder.
When I opened that folder there is only one item - being an exact copy of what I originally down loaded. I cant see away to explore and open the largest fie which you identified. Please please help - this is driving me and my grandson crazy. Really sorry for my ignorance but at age 76 I'm new to computers! I can however follow this up to a point.
I have found and downloaded the service pack. As you say if I run that it says everything is up to date and doing this fixes nothing. Where i get lost is when you say 'extract the contents from the.exe to a new folder (7-zip is your friend!)' and then executing the largest file. If I hover over the downloaded file I get the option to extract (using winrar rather than 7-zip - i think).
I did this and placed that in a new folder. When I opened that folder there is only one item - being an exact copy of what I originally down loaded. I cant see away to explore and open the largest fie which you identified. Please please help - this is driving me and my grandson crazy.